11 Jan 2022
Parametric insurance: Taking the road less travelled
We are committed to delivering the highest standards of customer care. We are always interested in your feedback and you can contact our complaints team using the following details: AlescoComplaintsUK@alescorms.com
Whilst we will make every effort to maintain the highest standards, we recognise that there may be occasions when we fail to satisfy the particular requirements of our customers. We therefore have in place procedures to investigate and remedy any area of concern.
If you still feel that we have not been able to resolve the matter to your satisfaction, after this process you may have the right to refer your complaint to the Financial Ombudsman Service; the address is:
The Financial Ombudsman Service
London E14 9SR
Tel: 0300 123 9123
If you take any of the action above, it does not affect your statutory right to take legal action.
The European Commission has established an Online Dispute Resolution Platform (ODR Platform) https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN that is specifically designed to help EU consumers who have bought goods or services online from a trader based elsewhere in the EU and subsequently has a problem with that online purchase. The ODR platform will refer your complaint to the Financial Ombudsman Service which will pass it on to Arthur J Gallagher.